Cookie Policy

Why we use cookies

When you interact with the Site, we try to make that experience simple and meaningful. When you visit the Site, our web server sends a cookie to your computer. Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the Site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and will last for longer.

We use cookies to:

• remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get;

• customise elements of the promotional layout and/or content of the pages of the Site;

• collect anonymous statistical information about how you use the Site (including how long you spend on the Site) and where you have come to the Site from, so that we can improve the Site and learn which parts of the Site are most popular with visitors; and

• gather information about the pages on the Site that you visit, and also other information about other websites that you visit, so as to place you in a “market segment”. This information include information about the county and city you are in, together with the name of your internet service provider. This information is then used to place interest-based advertisements on the Site which it is believed will be relevant to your market segment. For more information about this type of interest based advertising, and about how to turn this feature off please visit http://www.youronlinechoices.com/uk/.

Some of the cookies used by the Site are set by us, and some are set by third parties who are delivering services on our behalf.

Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note, however, that by blocking or deleting cookies used on the Site, you may not be able to take full advantage of the Site.

Our cookies

The below tables provides a further description of the sorts of cookies we use on the Site:

Tracking Cookies Cookies are used to track your use of the Site and provide us with various statistics. These statistics will not identify individuals, just general browsing patterns. For example determining which parts of the website are most popular and providing content accordingly. We use tracking cookies from web analytics services provided by Google and Yahoo. These cookies collect information including, but is not limited to, number of visits, duration of browsing, referring sites, pages viewed, path taken through the Site. All information these cookies collect is aggregated and is therefore anonymous.
Customisation Cookies These are used to recognise repeat visitors to sophiehulme.com and customise the visitor experience. When you initially enter the Site we may place an anonymous cookie on your browser to enable us to recognise you the next time you visit the website. We may also place a further cookie on your browser when you purchase products, this will enable us to remember you next time you come to sign in, eliminating the need for you to re-enter your login details and customising your future uses of the website.
Search Marketing and Advertising Cookies We may also place cookies on your browser to provide you with behavioural advertising when browsing the Internet or when using search engines. Opting out of these cookies does not mean that you will no longer see our advertising when browsing the Internet, it simply means the advertising you see will not be customised for you.
Courtesy Email We have the ability to retain your contact details, should you input them on our website, even if you do not complete your registration. Such contact details may be used to send you courtesy emails regarding the items placed in your basket.

The table below identifies the individual cookies that we use on the Site:

CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency.
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGEMENT_IDS Stores the Customer Segment ID.
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTENT You sesssion ID on the server.
GUEST_VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE-COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Contacting us

Please submit any questions, concerns or comments you have about this cookie policy or any requests concerning your personal data by email to customercare@sophiehulme.com or write to us at:

Sophie Hulme Ltd
7 Compton Avenue
London
N1 2XD